| HelpDesk services for the iPhone
LiveTime Software has announced that its Service Manager and Help Desk offerings are now available for the iPhone. Delivered as an AJAX-based application, LiveTime provides best practices for organizations wishing to improve the quality and efficiency of customer service and support. The tools can be customized with specific column views, and provide direct access to the Configuration Management Database (CMDB), which allows service desk staff can access the most up to date infrastructure information when working on support issues directly on the iPhone. Dynamically generated PDF documents can be viewed by clicking the PDF button from any page. The software is available in several editions. LiveTime Service Manager provides 5 process ITIL certified Incident, Configuration, Problem, Change and Service Level Management.
IT Outsourcing -- Exchange Rate and time Zone Relief in Panama
Vision TRE, Inc. announced near-shore technical staff augmentation services out of Panama. Companies benefit from having a dedicated low cost skilled Panamanian team work remotely in a U.S. work day friendly time zone. Services include software development, helpdesk, and Cisco remote management and support services. These services are targeted at small and mid-size U.S. companies that need an offshore team of 1 to 10 technical professionals to augment an existing staff. Atlanta, Georgia (PRWEB) August 13, 2007 -- Vision TRE, Inc. announced today a new offering of near-shore technical staff augmentation services out of Panama. These services are targeted at small and mid-size companies that need an offshore team of 1 to 10 technical professionals to augment an existing team.
The Utility Company™ Announces First Telecom Reseller to Join its Beyond Managed Services™ Franchise Program
Telemaxx Inc of Richmond, Virginia expands into managed IT services. Ottawa, Canada (PRWEB) July 27, 2007 -- The Utility Company™, a global managed service franchise that provides information technology (IT) as a utility to small and medium-sized businesses (SMB), today announced the first telecom reseller in North America to join its market-defining managed services franchise system. The Utility Company was founded to address the two major problems plaguing businesses today: Over-Spending - the fact that the average business spends $360 per user per month on technology for an industry total of $400 billion annually.
Under-Utilization - unfortunately only 15% of this investment in technology is actually utilized.
Technology convergence including network/desktop, business applications, Web/Internet, copier/printer and telecommunications provides businesses with an increasing desire to consolidate (or converge) their suppliers.
Nigeria: 'Adequate Infrastructure Vital for Epayment Solutions's Success'
As Nigerians continue to embrace the use of information technology, IT in their daily activities, the Director General, Nigeria IT Development Agency (NITDA), Professor Cleopas Angaye, has stated that the success of e-payment solutions within the country depends on the provision of adequate infrastructure, reliable helpdesk services and an enlightened population. Angaye who stated this in Lagos at the recent Finance and IT summit, noted that the widespread adoption of IT has precipitated rapid growth in the area of electronic payment (e-payment) thus reducing to some extend the incentive to carry cash around. He however stated that though the benefits of adopting an e-payment approach are obvious but in the absence of trust, it would be difficult to convince potential buyers and sellers to migrate from the traditional platforms to the more high-tech e-payment and e-commerce.
Law Firm Herbert Smith Selects Infra Global Service Desk Software
U.K. - July 20th, 2007 - International law firm Herbert Smith has selected Infra Corporation’s ITIL Service Management software, infraEnterprise, for its global service desk solution. Using the Infra system service desk, analysts can proactively manage the Incident/Problem/Known Error lifecycle. This has resulted in efficiency gains, with frontline staff in London, Europe and Asia now easily able to resolve 75 per cent of all calls logged. Several non-IT departments within the firm have also elected to use infraEnterprise as their preferred solution for recording and tracking ‘jobs’. Catherine Cheetham, Service Management Team Leader at Herbert Smith comments, "Using Infra’s IT Service Management solution has allowed us to swiftly introduce ITIL best practice processes for Incident, Problem, Known Error and Knowledge Management.
Managed Service offers remote access for Macintosh networks.
With 4 components including hardware, pre configured software, helpdesk support, and consultancy, Iscentia Managed Service enables users to have secure server platform to automate and enable business processes based on Apple technology. Service can be expanded by adding service components, ensuring client to meet requirements of its customers. Users are also provided with IT strategy reviews, on-site board meetings, consultation meetings, and supplier meetings.
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